Invites are hitting the public and the lucky few who get them are starting to get their beloved phones. With the number of OnePlus Ones hitting the the public increasing, issues with the device have started to emerge. The number one issue of course is the yellow tint at the bottom of the screen.
For those of you who are unaware of the “problem” let me explain. Some people have complained that the bottom of their screen has a yellow band that runs from one side to the other. This band is very visible during times when the screen is primarily white, like when browsing the web or using Google+. Pedro Peguero Jr has posted some pictures online showing the problem. Our own Damir Franc also has the yellow band at the bottom of his screen. Below are some of Pedro’s pictures.
As you can see the pictures show a yellowish tint at the bottom of the screen. Pedro emailed OnePlus customer support and was told this, “I’m sorry, according to our policy, yellow band only do not qualified to do free replacement“. Let’s excuse the poor grammar for a second and think about what was just said. The yellow band at the bottom of the screen does not qualify for a replacement. This falls in line with what OnePlus wrote on their forums regarding this issue, “Our fans have also brought up a yellow band the bottom of the screen fearing it may be a quality issue. It is not. Since brightness influences color temperature, the yellow tint at the bottom is due to the design of the phone. There are 14 backlights under the screen, which were not meant to be uniformly distributed along the screen but to be all at the bottom. Since we needed to make the screen shorter, the lights were put very closely to the edge. If we didn’t, we’d have a leakage of light.” While one can appreciate that the company is acknowledging that the tint exists, they are saying that it is by design. How could this have possibly passed the testing phase? How could a company comprised of Android enthusiasts look at this and say they are OK with it? Did they think that the people they were advertising this phone to weren’t going to notice?
OnePlus also goes onto say “Another thing to consider when seeing photos of the yellow band problem is that a lot of the photos were taken at extreme angles with Contrast and Levels changed for more visibility. We have been able to replicate some of the pictures posted here by playing with the Levels settings in Photoshop and the angle at which the picture was taken. We have attached the raw files and settings used to manipulate them in Photoshop below so you can download them and reproduce these images. Some people have complained that their screen’s yellow hue is due to a “bad” batch. This is not true. JDI and OnePlus extensively test the quality of the screens, and while the factory hue of the screen may vary slightly by batch, we can recreate the level of “yellowness” through software changes.” The link to the post is here.
So which is it? Is the yellow band created by design to prevent light leakage or is it the users fault for “holding the device wrong” and manipulating the pictures? Some OnePlus fans that own the device have also been quick to denounce the complaint as simply not being true. Like all fanboys, they are quick to condemn anyone who complains about their beloved piece of hardware simply because they haven’t experienced it themselves. This type of attitude can be seen when ever a problem arises. When the HTC One (M7) started getting complaints of purple tinted pictures, some people were quick to dismiss the complaint and attack the individual simply because their phone didn’t have the problem.
This brings me back to OnePlus’s response saying the yellow band is done so by design. If that’s true, then why are people coming to your defense saying that the yellow band doesn’t exist in the first place? Shouldn’t this yellow band be in every single phone? Why is it only affecting some and not others?